General Return Policy

        We recommend that you open your cartons and boxes to inspect the contents immediately upon receipt of your shipment. If anything has been damaged in shipping, please take note of the damages on the bill of lading or on the shipping form by notifying your delivery driver before he leaves. Damage claims are your sole responsibility; we will be happy to assist you in making any such claims with the shipping company. We will refund the exact amount that the shipping company approves the claim for, though this is subject to the shipping company's damage claim policies.

        We will only accept returns on items in their original packaging and condition. Sorry, but we cannot accept items that have been improperly repackaged or damaged.

        All returns must be initiated within 7 days of the date of receipt of your shipment. Please contact us at support@ellasflowerbasket.com; your message should include your order number and/or other information to identify your order. Please provide a description of your return and why you are returning the item(s).

        A 15% restocking fee will be assessed for all returns. The customer is responsible for all shipping charges resulting from customer error.

        Please do not ship any returns before contacting us first. Once we have received your return request, we will provide you with further shipping instructions.

        Returns cannot be accepted because of misuse, improper storage, unauthorized modification, unauthorized repair, neglect, alteration, improper installation or any other acts which are not the fault of Ella's Flower Basket, including damage caused by shipping. After your return is received, processed, and approved, we will issue a credit to you through PayPal.

Incorrect Shipments because of our Error

        If for some reason you receive an item that is incorrect or was incorrectly described, please notify us by email at support@ellasflowerbasket.com within 3 days of receipt of your shipment so that we may work with you to correct the issue. Incorrect shipments resulting from our error are handled differently from normal returns. However, if you do not contact us within this 3 day timeframe to bring the error to our attention, then we will have to process the request as a normal return, subject to those terms and charges mentioned above.

Privacy Policy Statement

        Your privacy is very important to us; please take some time to review our privacy policy.

        We will never share your information or personal details with any third party. All the data we collect is strictly for internal use only.

Information Collection:

        We receive and may store any information you enter in our website. You may order products, request information from us, or join our mailing list. Through these sorts of interactions, we may collect:

• Name
• Address (Shipping and/or Billing)
• E-Mail Address
• Phone Number
• PayPal information

        Note that we do not keep PayPal information or credit card numbers on file. Once your payment is processed, we are no longer able to see or retrieve that data.

Information Usage:

        We use the information provided to us by you when placing an order only to complete that order. We do not and will never share this information with outside parties except to the extent necessary to complete your order.

        We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are never shared with outside parties.

        You may enter your email to sign up for our mailing list, to receive periodic mailings about new items, offers, or promotions. However, we will never send you any otherwise unsolicited email. If you wish to stop receiving email from our mailing list, please send an email to the address below with the subject "Remove me from the mailing list."

        We automatically receive and store certain types of other information whenever you interact with our website. Our website uses "cookies" to store anonymous information about your use of our website. These "cookies" help make your use of our website more convenient, as well as provide us with general usage statistics. We never collect any personally identifiable information from you without your consent. Although these "cookies" do not identify you personally, we want you to be aware that these tools exist.

        We will never use or share the information we collect from you in any way not mentioned above without also first providing you an opportunity to decline or prohibit such use.

The Security of Your Information:

        Not only are we committed to respecting your privacy, but we also have appropriate measures in place to protect the security of the information you give us. Our data and transactions are handled by Marketworks.com, a trusted name in ecommerce. Our physical records are also stored securely, at our store and warehouse location.